Care Coordination from Help at Home
As the largest provider of in-home personal care services for seniors and people living with disabilities, we are changing the way in-home personal care is delivered with innovative care coordination strategies enabling caregiver observations that identify client needs to provide early health care interventions. Our goal is to support our clients, helping them to live with independence and dignity in their home, where they want to be.
Caregiver time spent in the home is valuable. By simple, digital capture of physical, behavioral and environmental observations, we’re able to assess, act and prevent avoidable health events that cause hospitalization or institutionalization. Our program drives higher quality outcomes, lower health care costs and improved client and caregiver satisfaction.
How Care Coordination Works
Help at Home’s Care Coordination approach starts with connections. We connect the caregiver observations to a clinical team and a network of providers and community resources to create a more holistic model of care.
Our 50,000+ caregivers spend an average of 20 hours a week caring for clients in the home with an average 4-year relationship. They observe changes in conditions — physical, behavioral and environmental that can indicate the need for interventions. Care Coordination helps caregivers feel supported in their valuable work of caring for clients.
Health Care Providers
Caregiver insights, data and analytics enabled by our proprietary clinical platform empowers our clinical team to coordinate early interventions with the right health care providers. Our multidisciplinary clinical team of nurses, social workers and community health workers engage primary care providers and community resources that best match the client needs.
Health Care System
We’re connecting home care to the entire health care system — bringing a fresh, innovative approach to in-home personal care services focused on preventing avoidable events and services, closing gaps in care and reducing health disparities for underserved populations with complex chronic conditions.
“The beauty of Care Coordination from Help at Home is our unique perspective to connect home care to health care. Our caregivers spend 70 million hours a year caring for clients and are able to help us to assess, analyze and act to avoid adverse incidents to keep clients as safe and healthy as possible as they stay in their own homes, their preferred care setting.”
-President of Care Coordination, Julie McCarter
A Unique and Present Perspective: Caregiver-Client Relationships are Key to Observing and Understanding Condition Changes
A Unique Vantage Point
Caregivers have a unique vantage point in the homes of their clients. Their frequent observations note important changes such as, changes in breathing or walking, mood changes and food nutrition indicators. It’s through observations collected and analyzed that we can activate broader services to meet health care needs.
How Care Coordination Works: Change in Condition, Intervention and Result Case Studies
Observation: Physical Change in Condition
Observation: Behavioral Health Change in Condition
Observation: Social Determinants of Health Change in Condition
Read our latest whitepaper in partnership with HMA here:
Want more information about Care Coordination by Help at Home? Email us at firstname.lastname@example.org.