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Help at Home helpathome

The Preferred Home Care Advantage

We are one of New York’s most established home care agencies. Our high volume and scope empower us to tackle even the most complex cases. This means you won’t have to shop around, make endless calls, or wait weeks to get the help you need. Training is not an extra: it can spell the difference between “dream” and “disaster.” That’s why we employ only certified professionals who’ve completed extensive training, often in our very own DOH-accredited schools.

Our caregivers master continually-updated training, as well as ongoing in-services that reflect the latest industry standards. Our caregivers are reliable and compassionate — but they also have to be a good fit. Our coordinators work hard to match the right caregiver and client to blend into your family and lifestyle. Whether you need someone pet-friendly, culturally-aligned, or closer to your age, you’ll get a loving aide who is perfectly suited to meet your needs.

Learn More About Preferred Home Care

Caregiver delivering a meal

The Caring Choice in Home Care

a smiling young woman with her arms around a smiling older woman's shouldersA caregiver serving lunch to a client

Preferred Home Care Proudly Serves New Yorkers

Preferred Home Care, a Help at Home company, provides home attendant services as a Licensed Home Care Services Agency, and also provides CDPAP Fiscal Intermediary services. Both of these services are available to most New Yorkers but some services might not be available in certain locations.

The following are areas where we offer services:

  • All 5 New York City (NYC) Boroughs: Brooklyn, Manhattan, The Bronx, Queens, and Staten Island (Richmond County), as well as Nassau, Suffolk, Yonkers (Westchester County), Buffalo, Rochester, Syracuse, and throughout NY State, including the following counties: Dutchess, Orange, Putnam, Rockland, Sullivan, Ulster.

Please contact us to see how we may be able to help you

A Culture of “Caring for the Caregiver”

  • Long Tenures

    We are the only employer of choice for high-quality, long-tenured caregivers

  • Flexibility

    Our market density creates flexibility in caregiver-client matching

  • Retention Rates

    Our caregiver retention rate is higher than industry-average

  • Lasting Relationships

    Our average caregiver tenure of up to 4 years drives lasting client relationships

  • Recruiting

    24/7 tech-enabled recruiting streamlines the hiring process

  • Minimized Turnover

    Robust pre-service training and enhanced matching minimizes turnover

  • On-Boarding

    Enhanced screening, credentialing and training facilitate on-boarding of high-quality, competent and dedicated caregivers

  • Caregiver Development

    Continuous training, enhanced knowledge and skills, and upskilling creates paths for career development

  • Benefits

    Caregivers benefit from recognition programs, branch events and the Help at Home Community Foundation

Caregiver assisting a patient down steps

We're Proud of Our Reputation

“I have a new life.” “I couldn’t walk. Couldn’t shower. Couldn’t cook. Couldn’t get in and out of bed. Couldn’t dress myself. I felt very depressed — until I called Preferred and got help. My aide is great: he’s been here 8 months, and I could not get along without him. He cooks, he cleans, he is GREAT. I feel like I have a new life.”

Arthur N.

“The future looks promising again.” “My mom can finally get the care she needs, and it makes our living together a little easier every day. The future looks promising again.”

Destiny S.
New York, NY